Last Updated: [07 August 2024]
Thrive Medical Billing (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://thrivemedicalbilling.com (“Site”) and use our services, including Medical Coding, Billing Services, Claims Management, Consultation and Audit, Revenue Cycle Management, Credentialing and Enrollment, and Patient Billing and Collections (“Services”). Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our Services.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you use our Site and Services, including but not limited to:
- Name
- Address
- Email address
- Phone number
- Payment information
- Health information relevant to billing and coding
Non-Personal Information
We may collect non-personal information about you whenever you interact with our Site. This may include:
- Browser type
- Device type
- IP address
- Pages visited
- Time and date of visits
- Referring URL
SMS Texting Data
When you provide your phone number to Thrive Medical Billing, you consent to receive SMS text messages related to your account and the services we provide. These communications may include appointment reminders, billing notifications, service updates, and other relevant information. We collect your phone number and any additional information you provide via SMS, which is used exclusively for communication purposes as described below.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, operate, and maintain our Site and Services
- To process and manage your use of our Services
- To improve our Site and Services
- To communicate with you, including sending you updates, notifications, and marketing messages
- To manage SMS communications, including appointment reminders and billing notifications
- To comply with legal obligations and protect our legal rights
- To conduct audits and comply with regulatory requirements
3. Information Sharing
Thrive Medical Billing is committed to protecting your privacy and ensuring the confidentiality of your personal information. We do not share, sell, or disclose your personal information, including phone numbers and other identifiable data, with third parties for their marketing or promotional purposes. Any information collected by Thrive Medical Billing is used solely to provide, maintain, and improve our services. In cases where we utilize third-party service providers to support our operations, these providers are bound by strict confidentiality agreements and are only permitted to use your information to perform services on our behalf. We will only disclose your personal information when required by law, such as in response to a subpoena, court order, or other legal process, or to protect the rights, property, or safety of our company, our customers, or others.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security. We also implement appropriate measures to protect SMS data from unauthorized access, disclosure, alteration, or destruction.
5. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct or update any inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information.
- Objection: You can object to the processing of your personal information.
- Restriction: You can request that we restrict the processing of your personal information.
- Portability: You can request that we provide your personal information in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us using the information provided below.
6. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.
7. SMS Texting Data and Consent
Opt-In and Consent
By providing your phone number to Thrive Medical Billing, you consent to receive SMS text messages for purposes related to your account and the services provided by Thrive Medical Billing. These communications may include, but are not limited to, appointment reminders, billing notifications, service updates, and other relevant information. Your consent is voluntary, and you may revoke it at any time.
Opt-Out
You can opt-out of receiving SMS messages at any time by replying “STOP” to any SMS message you receive from us or by contacting our customer support team. Upon receipt of your opt-out request, we will cease sending you SMS messages, except for confirmations of your opt-out request or if required by law.
8. Data Collection and Use
Information We Collect
When you opt-in to receive SMS text messages, we collect your phone number and any other information you provide via SMS. This data is used exclusively for communication purposes as described above.
Use of Data
The data we collect from SMS includes your phone number, any information you provide in your messages, and communication details necessary for providing our services. This information is used solely for efficient and timely communication regarding your services with Thrive Medical Billing. We do not sell, share, or distribute this data to any third parties without your explicit consent, except as required by law.
9. Data Protection
Data Security
Thrive Medical Billing employs industry-standard security measures to protect the data collected through SMS texting. These measures include encryption, secure servers, and access controls to prevent unauthorized access, disclosure, alteration, or destruction of your data.
Data Minimization
We only collect and retain the minimum amount of personal data necessary to fulfill the purposes of SMS communications. Any unnecessary data will be promptly and securely deleted.
Data Access
Access to SMS data is restricted to authorized personnel who require it to perform their job functions. All personnel with access to this data are trained on the importance of data protection and their responsibilities in safeguarding it.
10. Third-Party Service Providers
No Sharing of Personal Information
Thrive Medical Billing does not share your phone number or any other personal information with third parties. We are committed to maintaining your privacy and protecting your personal information.
Service Providers
While we may use third-party service providers to facilitate SMS communications, these providers act solely on our behalf and are prohibited from using your data for any other purpose. They are contractually obligated to implement stringent security measures and can only access your data to perform services directly related to Thrive Medical Billing.
Monitoring and Audits
We regularly monitor and audit our third-party service providers to ensure they adhere to our data protection standards. Any provider found to be non-compliant will be subject to corrective actions, including potential termination of services.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Site. You are advised to review this Privacy Policy regularly. We may also update the SMS Texting Data and Consent section and will notify you of any significant changes by posting the updated policy on our website and, if required, by sending you a notification via SMS or email.
For any questions or concerns about our privacy practices or this privacy policy, please contact us at (469) 935-8709.